At a multi-billion dollar automotive supplier, on-time delivery for prototype orders was shockingly low at 45%. This obviously led to highly frustrated internal engineering customers, and extremely dissatisfied external customers.
- Re-engineered the entire planning and communication process for prototype orders.
- Each order was unique, so each had to be uniquely planned. More highly experienced resources were moved to the front-end of the process where the planning took place.
- Simple spreadsheet tools were developed and implemented to help the planning process. A series of milestone dates were included in each order and each order was tracked in a database.
- An early warning notice triggered whenever a milestone was in jeopardy of being missed.
- A daily review and disposition of orders in jeopardy was implemented.
* Complete turnaround in performance.
* On-time performance increased to 95% in 6 months, beating the goal of 90% on-time within 9 months.
* All customers were much more satisfied with the early and regular communication they received under the revised system.